1. Why infrared floor heating?

2. Is infrared harmful to the body?

3. When to install underfloor heating?

Underfloor heating is usually purchased when someone is moving, renovating, or when they want to replace the floor. These are generally the moments to opt for underfloor heating.
Even for existing floors, it is not a problem in most situations. The floor is temporarily removed so that the heating film can be placed with a suitable subfloor. After this, the floor can be re-laid.

4. When to install ceiling heating?

Ceiling heating is the most ideal way of heating. There are minimal obstacles, and partly because of this, the heat radiation surface is increased. The infrared heating radiates from top to bottom (from a warm surface = ceiling, to a cold surface = floor).
By only insulating the floor and applying infrared ceiling heating, the most ideal comfort is created. The cold from the floor is eliminated by the reflective insulation.

5. When to install wall heating?

Wall heating can be used to create, among other things, a cuddle wall, but of course also to heat the house. Heat from the wall is a good way of heating; however, no cabinets or similar should be placed against this wall.

6. Under which floor can it be laid?

7. What is the difference between radiant heat and convection heat?

Convection heat:
With convection heat, the cold air flows past the radiator. The air then becomes warm and rises. This heat flow is called convection. Convection heat feels good but also has disadvantages. Warm air has a lower density than cold air and therefore rises. This means that it quickly gets pleasantly warm at the top of the room, while it takes a long time before our cold feet are gone. Especially in a room with a high ceiling, we need a lot of energy to make it a bit comfortable with radiators.

Radiant heat:
With radiant heat, it is not the air that is heated. Instead, an object (an item or surface) radiates heat to other objects. The heat source can be a floor, wall, or ceiling, but also a separate panel. Infrared heating, in such a case, uses little energy because we don't have to heat the air. A basic temperature of 18 degrees is sufficient.

8. Which thermostat should I use for infrared floor heating?

Always use a thermostat with a floor sensor. The floor sensor ensures that the floor temperature can be limited to the desired temperature. Never connect the underfloor heating without a thermostat. Without a thermostat, the floor temperature will continue to rise. Most floors can handle a maximum temperature of 28 degrees.

ORDERING

1. How do I place an order?

Add the product of your choice to your shopping cart by clicking the “Add to cart” button. Then click “Proceed to checkout” to pay. Fill in your details and follow the steps. Your order is only final once you click the “Place order” button.

2. Can I also pick up my order?

Yes, this is possible. You can pick up your order by appointment. You can call 0647444714 to make this appointment.

3. Will I receive a notification after placing an order?

You will receive an order confirmation immediately after placing the order.
Upon delivery of the order, you will receive a packing slip and an invoice, which also serves as your warranty certificate.

4. Can I change or cancel an order?

After payment, the order is final. If you wish to change or cancel the order, we advise you to contact us.
Custom-made products cannot be returned.

5. Can I order a product that is not (or no longer) on your website?

If an item is out of stock, you can still order it as a backorder. The item is usually back in stock and available within 1 week. As soon as the item is back in stock, we will schedule the delivery.

PAYMENT

1. What payment methods do you offer?

You can pay via iDeal, credit card, bank transfer, and cash.

• iDeal: Secure payment via internet banking through your own bank.
• Bank Transfer: You will receive an email with instructions to complete the payment via bank or giro transfer.
• Credit card (Maestro, Mastercard, and Visa). With credit card payment, your purchase is insured against theft, damage, or loss for 180 days. Check this with your credit card company.
• Cash: You can pay cash when picking up. There are no additional costs for this.

2. Will the order be delivered as quickly with every payment method?

Orders paid via iDeal, Paypal, and credit card are processed immediately. The delivery time depends on the product; an indication is always provided in the product description. Orders paid via bank transfer are processed after the money has been credited to our bank account. A bank transfer usually takes 1 working day to arrive.

SHIPPING

1. What are the shipping costs for my order?

We charge shipping costs for all orders. The shipping costs are €6.95.

2. What is the delivery time for my order?

Generally, orders are delivered within 2 – 5 working days, provided they are in stock. If you have placed an order, you will receive a confirmation by email immediately. Depending on the volume and weight of your order, you may be contacted to arrange a delivery appointment. These are often maximum lead times.

3. How do I see if a product is in stock?

If the product is not in stock, it will not be listed in the webshop. If the item happens to be out of stock and/or double ordered, we will inform you that it will take a little longer.

4. What happens if I order multiple products with different delivery times?

We will wait until the order is complete so that we can ship it to you all at once. If you prefer to receive a product sooner, please place two separate orders.

5. Who delivers my order?

All deliveries are carried out by well-known transporters such as PostNL or DDP and our own delivery service. In this way, we guarantee safe and reliable transport that takes place as quickly as possible.

6. Can I make a delivery appointment?

Yes, after you have placed an order, we will contact you to make a delivery appointment. A suitable date and time for the delivery of your order will then be agreed upon.

RETURNS

1. Can I return my order?

All products that do not need to be custom-made can be returned within 14 days. Please contact us first.
Custom-made products cannot be returned. This includes infrared underfloor heating. Would you like to experience the warmth of the heating film first? Then order the sample model.

2. Are there any costs associated with returning?

Unless otherwise agreed (e.g., in case of defects), the costs for returning (so-called return costs) are at your own expense. The amount of the return shipping costs depends on the package; please contact us in advance if you have any questions about this.

3. How quickly will my return be processed?

When you return a product, you will receive a confirmation when it has been received and is being processed. Your money will then be refunded within two weeks, or you will receive a new product. To process your return as quickly as possible, it is necessary that you follow the indicated procedure.

4. My order is incomplete or damaged, what should I do?

Please contact us, and we will try to help you further. You can do this via our contact form on the website, via email: info@carbonheating.nl, or by phone: 0647444714.

COMPLAINTS

1. How can I submit a complaint?

If you have any complaints, you can make them known by filling out our contact form. We will process these within 14 days of receipt.
We strive to always keep the customer satisfied and will therefore quickly look for a solution to any complaints.

PRIVACY

1. What happens to my data?

We also handle the (private) data you enter with integrity. Please read our privacy policy for all details.

WARRANTY

1. What is the warranty period for the products?

The warranty period is:
10 years on the heating foil
2 years on the thermostat